Click here to register by filling in your details and following the instructions.

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already place in your shopping bag so that when you return, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Click Forgot Password and key in your email to reset your password.

Orders are placed via our website. Should you have an issue placing an order, you could also reach out to our friendly Customer Service team at info@generatorarena.com Please be advised that our Customer Service hotline is only available from 10am - 8pm (MON - FRI) Indonesia time, excluding public holidays and weekends.

We accept the following forms of payment:

1. Credit Card / Paypal ( Automatic Processing) 
2. Online Transfer (CIMB Bank) ( Manual Processing)
   

If you have realised an error in your order or changed your mind shortly after placing your order, please contact our Customer Service Team at info@generatorarena.com Please be advised that our Customer Service hotline is only available from 10am - 7pm (MON - FRI) Indonesia time, excluding public holidays and weekends.

You will receive your orders within 3-5 working days (local orders), 21-42 working days (international orders) upon order placement.

Most orders ship within 5-7 business days of purchased. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.

If for some reason, you did not receive an email, please check your spam folder and add info@generatorarena.com to your safe sender list.

You can also check your order status by signing into your account on our website.

Waiting Fulfillment just means that we successfully received your order & Your item is in the process of packing and preparing for shipping documents. Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to Shipped.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 2-4 days about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

PROMOTION