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Return & Tax
Return:
Return of the wrong item:
If an item is returned as a result of a manufacturing defect, then any shipping components will be borne by the retailer (in the form of reimbursement of the customer's shipping costs) provided the cause of the return is determined by the retailer to be the manufacturer. disabled. If the cause is determined to be wear and tear or operator negligence then all costs associated with shipping will be borne by the customer.
You can bring your goods to our store address listed on our website or contact our customer service at info@generatorarena.com/generatorarena@gmail.com for details on how to return the product.
Returns for factory defects must be received by the retailer prior to the expiration of the warranty period as stated on the customer's invoice. Any returns after the expiration date of the warranty will not be accepted.
Retailer's responsibility for damaged goods:
The retailer guarantees that all goods purchased by the customer will be of tradable quality. If a customer returns an item due to a manufacturing error and the retailer considers the return to be a manufacturing error, the retailer has 3 options to correct it:
Repair and return items
Replace the item with a new item (total warranty period from the original purchase)
If no repair or replacement option is available, a full refund will be made by the retailer to the customer.
Any questions regarding this policy can be directed to our customer service: info@generatorarena.com/generatorarena@gmail.com
Refund:
Refund Policy and/or Damaged or Defective Products
If any product you ordered arrives damaged or of unacceptable quality, you may have:
We recommend that you inspect each item we send you immediately, to ensure that you are completely satisfied with the item, including its acceptable quality, and that it matches the description we have provided you with.
Signing a delivery note means that you have received the goods and the goods are functioning properly and take ownership of the goods.
Power Washer Store will not be responsible for these items once the delivery note has been signed, but if you later find the item is damaged or damaged, please contact us immediately according to the details below.
Please choose carefully as refunds are usually not given if you change your mind, make the wrong choice, or find a similar item at a lower price elsewhere.
We recommend that you carefully preview the order before adding it to your shopping cart and proceeding with your order.
Our refund policy aims to ensure you are satisfied with your purchase while protecting Power Washer Store from costs arising from shipping or return shipping costs.
Any return shipping costs will be borne by the buyer, unless it relates to a damaged or defective item.
However if you are not satisfied with your purchase, or need to discuss an item or product, please contact us at: info@generatorarena.com/generatorarena@gmail.com
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 5-20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Generator Arena cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Generator Arena, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Generator Arena. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.